Steps for processing refund of tickets

Dear spectators,

With regard to the regulations of the Government of the Czech Republic and the current epidemiological situation, we had to cancel all performances from the 12th of October 2020, in the case of opera all performances from the 5th of October 2020, to the 31st of May 2021.

All unused gift vouchers purchased from 1st of April, are extended until 31st of December, 2021. The vouchers can be also used to purchase goods in our e-shop.

The Main Box Office of The National Theatre on the New Stage is open again from Monday May 10th, 2021. From Monday May 31th, 2021 are open all the Box Offices.

Tickets for cancelled shows have already been cancelled and the entrance fee automatically refunded to the spectators for whom we have contact details and who paid the entrance fee by card online, by bank transfer or by cash on delivery. Unfortunately, it is not possible to exchange tickets for another date due to organizational reasons. We are closely monitoring the situation and keeping the information for spectators up to date.

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If you have not yet received a refund, please contact us:
Did you purchase tickets at a box office?
Should you be interested in having your tickets refunded through credit transfer, fill in the following form or send to the email address platbynapokladne@narodni-divadlo.cz  the following data:
Name, surname, number of the account to which the refund should be credited, the date of the cancelled performance and the title of the production;
The ticket number (the 11-digit number in the upper right corner of the ticket next to the barcode);
As regards international payments, we also need the name of the account holder, the address of the account holder, IBAN and  SWIFT CODE. 

Did you pay cash on delivery or use a gift voucher?
We will refund your tickets through credit transfer. Please fill in the following form or send to the email address objednavky@narodni-divadlo.cz the following data:
Name, surname, number of the account to which the refund should be credited, the date of the cancelled performance and the title of the production;
The ticket number (the 11-digit number in the upper right corner of the ticket next to the barcode);
As regards international payments, we also need the name of the account holder, the address of the account holder, IBAN and SWIFT CODE.

Do you have tickets within a subscription?
As part of the subscription, performances are also cancelled. Alternative dates cannot be provided due to the complex organizational situation. Admission will be returned to subscribers by bank transfer. You can find more information about cancelled performances in the Subscription Changes section of our website. If you have any questions, please contact us at: predplatne@narodni-divadlo.cz.

Did you purchase tickets from our authorised dealers?
Please contact the respective authorised dealer directly.

Do you want your tickets not to be refunded and thereby donate the money to the National Theatre?
Please send to the email address objednavky@narodni-divadlo.cz  an affirmation with the ticket numbers, confirming that you relinquish your title to have your tickets for cancelled performances refunded. In gratitude for your support, we will reward you by granting you one of the benefits of the National Theatre Benefactors’ Club.

INFORMATION LINE 
MON–SUN 10 am–6 pm 
Email: info@narodni-divadlo.cz
Telephone: +420 224 901 448